Frequently Asked
Questions

peryagame requires all players to complete identity verification (KYC) before they can make deposits or withdraw winnings. You will need to submit a clear photo or scan of a valid, government-issued Philippine ID. Accepted documents include:

• PhilSys National ID
• Philippine Passport
• UMID (Unified Multi-Purpose ID)
• Driver's License (LTO)
• SSS or GSIS ID
• Voter's ID

Your ID must clearly show your full legal name, date of birth, and a photo. Documents that are expired, blurry, or partially obscured will not be accepted. Verification is typically completed within 24 to 48 hours on business days.

No. peryagame strictly enforces a one-account-per-player policy. Each player is permitted to hold only one active account, linked to their verified identity. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of peryagame's Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances or bonuses. If you have forgotten your login credentials, use the account recovery option rather than creating a new account.

If you have forgotten your password, go to the peryagame Login page and click the "Forgot Password" link. Enter the mobile number or email address associated with your account. You will receive a password reset link or OTP. Follow the instructions to set a new password. For security, choose a password that is at least 8 characters long and includes a mix of uppercase letters, lowercase letters, numbers, and symbols. Never share your password with anyone, including peryagame support staff.

Some account details — such as your registered mobile number or email address — can be updated through your Account Settings page after logging in. However, changes to your legal name or date of birth require you to contact peryagame support directly at [email protected], as these are tied to your verified KYC documents. Supporting documentation may be required for name changes. Note that peryagame does not allow changes that would misrepresent your identity.

To permanently close your peryagame account, contact our support team at [email protected] with your account details and a written request for permanent closure. Before closing, ensure that any remaining balance has been withdrawn, as unclaimed funds will be handled in accordance with peryagame's Terms & Conditions. If you are considering account closure due to gambling-related concerns, we strongly encourage you to explore our self-exclusion and responsible gaming tools first — they may be a better fit for your situation.

peryagame supports a wide range of Philippine payment channels to make depositing and withdrawing as convenient as possible. Accepted methods include:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: Selected payment centers and remittance partners

Available payment methods may vary depending on your location and account verification status. All transactions are processed in Philippine Peso (₱).

The minimum deposit at peryagame varies by payment method. As a general guide, GCash and PayMaya deposits start from as low as ₱100, while bank transfers may have a higher minimum depending on the bank's own transaction limits. The exact minimums are displayed on the deposit page within your account. There is no fee charged by peryagame for standard deposits, though your bank or e-wallet provider may apply their own transaction charges.

Withdrawal processing times at peryagame depend on your chosen payment method:

• GCash / PayMaya: Typically within a few hours to 1 business day
• BPI / BDO / Metrobank: 1 to 3 business days
• Other bank transfers: Up to 3 to 5 business days

Withdrawals are only processed after your KYC verification is complete. Requests submitted on weekends or Philippine public holidays are processed on the next business day. If your withdrawal has not arrived within the stated timeframe, contact support at [email protected].

Common reasons for withdrawal delays or rejections at peryagame include:

• KYC verification has not been completed or documents are pending review
• Active bonus wagering requirements have not yet been met
• The withdrawal amount exceeds your current daily or weekly limit
• The payment details provided do not match your verified account information
• A security review has been triggered on your account

If your withdrawal was rejected, you will receive a notification explaining the reason. Contact [email protected] if you need clarification or assistance resolving the issue.

peryagame does not charge its own fees for standard deposits or withdrawals. However, your bank, GCash, or PayMaya account may apply their own transaction fees depending on the type of transfer. We recommend checking your payment provider's fee schedule before initiating a transaction. For large withdrawals, some banks may also apply their own processing charges that are outside peryagame's control.

For security and anti-money-laundering compliance, peryagame generally requires withdrawals to be made to the same payment method used for deposits. If you need to withdraw to a different account — for example, if your GCash number has changed — you will need to contact support and provide documentation to verify the new account belongs to you. This process may take additional time due to the required security checks.

peryagame offers a welcome bonus for newly registered and verified players. The specific terms — including the bonus amount, eligible games, and minimum deposit required — are displayed on the promotions section of the peryagame Casino page. Welcome bonuses are only available to players who have completed KYC verification and are making their first qualifying deposit. Bonus offers are subject to change, so always check the current promotions page for the latest details.

Wagering requirements (also called playthrough requirements) specify how many times you need to play through a bonus amount before the resulting winnings can be withdrawn. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets using that bonus before any winnings become withdrawable. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms on peryagame before claiming any offer.

Most peryagame bonuses are credited automatically when you meet the qualifying conditions — such as making a minimum deposit of a specified amount. Some promotions may require you to enter a bonus code during the deposit process. Bonus codes, when applicable, are displayed on the relevant promotion page. If a bonus you expected has not appeared in your account within a few hours of qualifying, contact [email protected] with your account details and the promotion name.

No — bonus funds cannot be withdrawn directly. They must first be played through in accordance with the wagering requirements attached to that specific promotion. Only once the wagering requirements have been fully met will the resulting winnings be converted to real withdrawable funds. Attempting to withdraw before meeting wagering requirements will result in the bonus and any associated winnings being forfeited. Real money deposits are always withdrawable at any time, separate from any active bonus balance.

Yes. peryagame regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on selected slot games, and special event promotions tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and boxing matches. Check the promotions section on the peryagame Casino page regularly, or opt in to peryagame's notification emails to stay updated on the latest offers available to your account.

peryagame offers a diverse library of online casino games designed to suit every type of player. The current game categories include:

• Slots: Hundreds of video slots with varying themes, paylines, and bonus features
• Bingo: Online bingo rooms with multiple card options and jackpot prizes
• Keno: Including the popular Keno Bonus Number game
• Specialty games: Including Ways of the Qilin and other unique titles
• Live dealer games: Real-time games hosted by professional dealers

The full game library is accessible through the peryagame Casino page after logging in to your verified account.

Yes. All games on peryagame use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. This means no game can be predicted, manipulated, or influenced by any player or by peryagame itself. The RNG systems used by peryagame's game providers are regularly tested and certified by independent third-party auditors to ensure compliance with fair gaming standards.

RTP stands for Return to Player — it is a percentage that indicates how much of the total money wagered on a game is paid back to players over a very large number of spins or rounds. For example, a slot with a 96% RTP will theoretically return ₱96 for every ₱100 wagered over millions of spins. It is important to understand that RTP is a long-term statistical average, not a guarantee of what you will win in any individual session. Short-term results can vary significantly from the stated RTP. Each game's RTP is typically displayed in its information or paytable section.

Yes. peryagame is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download is required. Simply visit peryagame.net on your smartphone or tablet, log in to your account, and access the full game library. For the best experience, use a stable internet connection, whether on WiFi or a reliable mobile data connection (4G/LTE or 5G).

If your internet connection drops during a game, peryagame's system will record the state of the game at the point of disconnection. When you reconnect and log back in, the game will resume from where it left off, or the round will be completed automatically based on the RNG outcome already determined at the time of disconnection. Any winnings from that round will be credited to your account. If you believe a disconnection has caused an error in your balance, contact [email protected] with the date, time, and game name for investigation.

peryagame uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and account activity are stored securely and are never sold or shared with unauthorized third parties. peryagame's data handling practices are outlined in detail in our Privacy Policy. We also employ fraud detection systems that monitor account activity around the clock to identify and respond to suspicious behavior.

If you suspect that someone has accessed your peryagame account without your permission, take the following steps immediately:

• Change your password right away via Account Settings or the Forgot Password option
• Contact peryagame support at [email protected] to report the incident and request a temporary account lock
• Review your recent transaction history for any unauthorized deposits or withdrawals
• Change the password on your linked email address and GCash or bank accounts if you use the same password

peryagame's security team will investigate and respond to all unauthorized access reports as a priority. Never share your password or OTP with anyone — peryagame staff will never ask for your password.

peryagame does not sell your personal data to third parties. We may share limited information with trusted service providers — such as payment processors, KYC verification partners, and game software providers — strictly for the purpose of operating the platform and delivering services to you. Any third-party partners are contractually required to handle your data in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). Full details are available in our Privacy Policy.

Here are the best practices for keeping your peryagame account secure:

• Use a strong, unique password that you do not use on any other website or app
• Enable two-factor authentication (2FA) if available on your account
• Never log in to peryagame on a shared or public device
• Always log out of your account when you are done playing
• Do not click on links in unsolicited emails or messages claiming to be from peryagame — always navigate directly to peryagame.net
• Keep your registered mobile number and email address up to date so you can receive security alerts

The minimum age to register and play at peryagame is 21 years old. This is a strict legal requirement under Philippine gaming regulations overseen by PAGCOR. All new players must submit a valid government-issued Philippine ID during the KYC process to confirm they meet the age requirement. Any account found to belong to a person under 21 will be immediately suspended and all funds handled in accordance with applicable law. There are no exceptions to this policy.

You can set daily, weekly, or monthly deposit limits directly from your Account Settings page under the Responsible Gaming section. Simply choose the time period and enter the maximum amount in Philippine Peso (₱) that you want to allow yourself to deposit within that period. Limit reductions take effect immediately. Limit increases are subject to a mandatory 7-day cooling-off period before they come into effect — this is a deliberate safeguard to prevent impulsive decisions. We encourage all peryagame players to set deposit limits as a standard part of their gaming routine.

Self-exclusion is a tool that allows you to voluntarily block yourself from accessing your peryagame account for a set period — or permanently. During a self-exclusion period, you will not be able to log in, make deposits, or place bets. To activate self-exclusion, go to Account Settings and select Responsible Gaming, then choose Self-Exclusion and your preferred duration. If you need to activate self-exclusion urgently, contact our support team at [email protected] and we will process it immediately, 24 hours a day, 7 days a week. Self-exclusion requests are treated as the highest priority by our team.

Beyond deposit limits and self-exclusion, peryagame provides a full suite of responsible gaming tools:

• Loss Limits: Set a maximum amount you are willing to lose within a given period
• Session Time Limits: Automatically end or pause your session after a set duration
• Reality Check Reminders: Periodic pop-ups showing how long you have been playing and how much you have spent
• Cool-Off Period: A short temporary break of 24 hours, 48 hours, or up to 7 days without full self-exclusion

All tools are available free of charge in your Account Settings. For a full guide on using these tools, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please reach out for help. In the Philippines, the following organizations provide free and confidential support:

• PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation oversees responsible gaming standards and operates player protection resources for all licensed operators
• NCMH Crisis Hotline: The National Center for Mental Health provides 24/7 mental health support, including for gambling-related concerns
• Gamblers Anonymous Philippines: Peer support groups operating in Metro Manila, Cebu, Davao, and other major cities
• Gam-Anon Philippines: Support for family members and loved ones of problem gamblers

You can also contact peryagame's support team at [email protected] at any time — we will help you activate the right tools or point you toward professional resources without judgment.